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Trust & Safety
How PloyDIP protects buyers, sellers, and your data
Seller Verification System
- 1All sellers must submit government-issued ID and business documents before listing.
- 2Our team manually reviews every application and gemstone quality photos.
- 3Verified sellers display a blue checkmark badge on their shop profile.
- 4Sellers are re-evaluated every 12 months or upon complaint threshold triggers.
- 5Accounts with fraud complaints are immediately suspended pending investigation.
Tips
Always check for the blue verified badge before making a purchase or accepting a trading offer
Buyer Protection Program
- 1Every marketplace purchase is covered by PloyDIP Buyer Protection.
- 2If the item is significantly different from the listing, you are eligible for a full refund.
- 3If the seller does not ship within 5 business days, you can cancel and receive a full refund.
- 4If a gemstone is found to be fraudulent (fake certificate, wrong gem type), full refund guaranteed.
- 5File a claim from Dashboard > Orders > Report Problem within 30 days of purchase.
Reporting Fraud and Suspicious Activity
- 1Report any suspicious listing using the 'Report' flag icon on the product page.
- 2Report a suspicious seller from their shop profile > Report Seller.
- 3Contact our fraud team directly at fraud@ploydip.com for urgent cases.
- 4Do not complete any payment outside the PloyDIP platform.
- 5PloyDIP will never ask for your password or OTP via email, phone, or LINE.
Important
Beware of sellers asking you to continue transactions via LINE or WhatsApp outside the platform