Privacy Policy

1.1 Information you provide: • Account data: Name, email, phone number, password • Profile data: Profile picture, address, shop information • Transaction data: Purchase history, payment information • Communication data: Chat messages, comments, reviews 1.2 Automatically collected data: • Device information: Device type, operating system, browser • Usage data: Pages visited, time spent, clicks • Location data: Approximate location from IP address • Cookies and similar technologies

We use your information to: • Provide platform services: Process transactions, manage accounts, handle shipping • Improve services: Analyze usage, develop new features • Communicate with you: Send notifications, updates, promotions (if you opt in) • Maintain security: Prevent fraud, detect unusual activities • Legal compliance: Meet legal requirements

We share information with: • Buyers and Sellers: Information necessary for transactions (name, shipping address) • Service Providers: Companies that help us operate (payments, shipping) • Business Partners: When you give consent • Regulatory Authorities: When required by law We will never sell your personal information to third parties.

We implement the following security measures: • SSL/TLS encryption for data in transit • Encryption for stored data • Role-based access controls • Regular security audits • Data backup and disaster recovery plans • Employee security training Despite these measures, no system is 100% secure.

• Account data: Retained while account is active, or 5 years after closure • Transaction data: Retained for 7 years per accounting and tax requirements • Communication data: Retained for 2 years or until deletion is requested • Marketing data: Retained until you unsubscribe • Access logs: Retained for 1 year for security purposes

Under PDPA, you have the following rights: • Right to Access: Request a copy of your personal data • Right to Rectification: Request correction of inaccurate data • Right to Erasure: Request deletion of your data (under certain conditions) • Right to Restrict: Request limitation of data processing • Right to Portability: Request data in machine-readable format • Right to Object: Object to certain types of processing • Right to Withdraw Consent: Withdraw previously given consent To exercise these rights, please contact privacy@ploydip.com

We use different types of cookies: • Essential cookies: For basic website functionality • Analytics cookies: To understand website usage • Marketing cookies: To show relevant ads (if you consent) • Functional cookies: To remember your preferences You can manage cookie settings in your browser.

Our platform is not designed for individuals under 18 years of age. We do not intentionally collect information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete such information promptly.

Your information may be transferred to and processed in countries other than Thailand that may have different data protection laws. We will take steps to ensure such transfers comply with applicable laws and have appropriate safeguards.

We may update this Privacy Policy from time to time. Significant changes will be notified through: • Email to your registered email address • Platform notifications • Updating the "Last updated" date on this page Continued use of the platform after changes constitutes acceptance of the new policy.

If you have questions about this Privacy Policy, please contact: Data Protection Officer (DPO) Email: privacy@ploydip.com Phone: +66 2-XXX-XXXX Address: Bangkok, Thailand Business hours: Mon-Fri 09:00-18:00 (Thailand time)